Policies and Procedures

We have numerous policies and procedures relating to our operation. We review these policies and procedures on a regular basis, to ensure they meet the changing needs of the services that we provide.

What people say about us ...

Julie ODonnell

Best First Aid : Lincolnshire
"I just wanted to email you to thank you and all of the staff at NUCO. You have all been so supportive and motivational throughout
the whole process, from me initially enquiring about training with NUCO, right through to me now booking courses and delivering
First Aid courses as an independent training provider.
I have had the courage to leave a job I have been in for 15 years and with great optimism and excitement, I am embarking on making
First Aid Training a full-time job."

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Claire Makarewicz

"I just wanted to drop you a quick email with regard to the First Aid at Work Course I have just completed in Bristol, under the
guidance of Darren Coombs. It was a really great course, full of inspiration, humour and learning in abundance. But what really
struck me, and was key for me, was the knowledge and teaching skill of Darren. As a Paramedic of many years experience and
a qualified Emergency Care Practitioner, I was overjoyed to be taught by someone who has such a brilliant font of knowledge
and is such a great teacher. Coming into a course like this for me could have quite easily been much less inspiring, because of my
significant medical background and knowledge, however, this was not the case, and I left the course feeling developed and
encouraged as a teacher/tutor.”

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Carol Morris

"I have attended many courses over a number of years but found this to be one of the best. Darren Coombs could not have been
more helpful and instead of some courses where I have felt that they were run with the primary aim of financial gain, I left the course
feeling that I had been treated as an individual and more importantly that should I need any further support, it would be available.
I would certainly recommend Nuco Training.”

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Rich Whittingham

"I just wanted to thank you and Daz for everything throughout the process. Daz is a fantastic instructor, without a doubt one of the
best courses I have ever been on! I truly feel I made the right decision in choosing Nuco to train with. The facilities in Telford are
excellent and I really feel I got excellent value for money. I look forward to progressing with my H&S Compliance course in due time
and will definitely be recommending you to others.”

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Geoffrey Smith

"Did my PTTLS and Instructors course in 2009. Always have had an enjoyable time on all courses I have attended since.
Staff are very helpful and the backing is superb. Even now when I raise a question the team always respond promptly.
I have Instructed/Assessed on their courses as a Nuco Instructor/Assessor & always have positive feedback.”

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Sean Gouldburn

Director, Exemplo Training Solutions Ltd
"I did my Health and Safety Compliance Instructor Course with Darren this year and it was exactly how I expected it to be.
Our training company, (Exemplo Training Solutions Ltd), staff are all trained by Nuco and we only use Nuco Training for
our courses. The back-up is second to none with fast delivery of certificates and course paperwork.
Many thanks to Darren and the Nuco Training Staff.”

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Andrew Ackrell

Sports Centre Manager, Alec Reed Academy
"Can I start by saying what a great course experience I had with Nuco Training last week at the Holiday Inn in Oxford!
Paul McKenzie our lead trainer was absolutely brilliant. His style in making the subject material enjoyable as well as informative
was probably the best I’ve seen whilst studying in education and training. There were 8 of us in the class and the pace of delivery
was spot-on for us all. I’ve not only come away with a great learning experience I’ve also kept in touch with some of my
colleagues so that we can continue sharing ideas!”

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Carl Forman

University of Greenwich
"I did my course with Nuco in 2011, it was one of the best courses I have done in my career. I further undertook the Defibrillator
Instructor Course with them. Darren is excellent instructor and makes you feel very relaxed and at ease from the moment you step
through the door. I have recommended them to many of my friends. Will be back to requal next year.”

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Mark Jefferson

"Having just completed the L3 Food Safety element of this weeks course, I thought it worthwhile dropping you a line to say
how much I enjoyed it and also to commend your company on the quality of training and facilities. As a food industry professional
of over 20 years (commercial side) and as someone who has been on the senior teams of manufacturing plants for several major
UK plc’s, it is great to experience this training delivered in the ‘Nuco way’. Heidie’s teaching helped me consolidate a number
of key principles of food safety that had previously eluded me. The Nuco Academy at Telford was also one of the best learning
environments I have experienced and certainly has the edge over hotel training rooms – another real point of difference for Nuco.
Can I congratulate you and your team on making yet another key qualification accessible and championing face to face,
rather than e-learning!"

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Amanda Sluman

St. Edmunds Girls’ School, Salisbury

"I would just like to mention how great NUCO have been in all aspects; the training I received,
the support available and the really easy to use website. It seems to be rare these days
that a company delivers to such a high standard so thank you!"

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Paul Netherton

Compliance & Essential Training Services
"I would like to express my sincere thanks to Michelle Emerson who delivered an excellent course that was
both informal and informative. She pitched the training in accordance with the level of experience of the
Instructors that made it an enjoyable two days and without the repetitiveness that sometimes can be done
on update courses. In the years that I have attended NUCO Training courses, all of them have been informative,
this though has been far the best and a credit to Michelle and NUCO for providing an excellent trainer and content"

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Jenni Hudson

Hudson & Blake Training
"Nuco once again you astound me with your amazing customer service. I rang last week for advice on how to register
a course that I am not running-who holds paperwork etc. The lady on the phone was so helpful and answered all my questions.
I then did today what she said and it was easy. I ordered my course books etc. Within the hour I had a text to say its
coming tomorrow. This is why I love being a nuco trainer!! Thank you for being great."

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